Service and Support

Introduction

Black Diamond Video matches its cutting-edge technology with outstanding service and support that can be custom-tailored to any hospital’s needs or budget. Service plans include Basic Warranties, Extended Warranties, Preventive Maintenance Plans, Full Service Plans, and Custom Service Plans with an on-site engineer.

Basic Warranty

1-Year warranty on all BDV equipment including parts and labor.
24-hour call center provides support for all BDV equipment.
24-hour replacement of any faulty equipment.
On-site training of biomedical engineers to troubleshoot equipment using remote diagnostics.
Same day on-site service when required.

Extended Warranty

Warranties can be extended for up to 5 years beyond the initial year
Warranties based on a percentage of system cost with volume discounts

Preventive Maintenance

Quarterly cleaning and maintenance of all equipment.
Quarterly installation of firmware updates.
Quarterly interfacing of new medical equipment.
BDV equipment discounts.
Warranties are based on a percentage of system cost with volume discounts.

Full Service Plan

Combines the Preventive Maintenance and Extended Warranty Plans.
Price is discounted based on the combined plan.

support_photo

Custom Service

Custom service plans with on-site engineers are available.